ING

“With a strict regulatory oversight of our investment offering, it’s a relief we can use advanced technology to reduce our risk and the burden on our compliance people at the same time.”

When ING Bank looked for a way to improve the quality of their financial consulting due to ever stricter oversight and lessening resources, they needed a tool to create a pre-selection of those financial advices issued which were most likely to be non-compliant for subsequent manual analysis by compliance experts. Ai Applied helped by increasing the proportion of rejected financial advices by over 400% from the sampling pool using text understanding and modeling.