KPN

“It has never been easier to understand our competitive advantage in the eyes of our consumers from so many different perspectives.”

To ensure the best possible experience for their customers, KPN Telecom wants to know what went well and what didn't to prioritize and monitor solutions. Ai Applied’s rechnology is used to monitor news and social media, e-mail boxes, NPS and call-center transcripts to provide a full view of topics, sentiments and priorities of their customers.