ARAG

“Our response process was sped up by 40% and training time for new employees reduced by a whole year, and the system has just started learning.”

When a customer posts a request for legal assistance, ARAG’s specialists decide on the eligibility. To respond to the customer, a legal foundation needs to be defined that pertains to the customers requests. Finding the legal foundation and crafting a response letter used to be an entirely manual process. Ai Applied’s system automatically predicts the likely response, and automatically finds a template letter with the appropriate motivation, leaving ARAG’s specialist to personalize and send the letter, training the system further in the process.