(funeral insurance company)
Continuously analyzing and optimizing the efficiency of the customer support department. Every email send by the customer support department is analysed on the elements to gain insight into the most efficient and client-friendly way of handling customer support.
- Custom build a framework able to gather email data from customer support mailboxes, perform analyses and present results.
- Analyses include custom integration of Text Analysis API (including language detection, sentiment analysis and topic detection), a custom solution for spell-checking and a custom setup Machine Learning solution for template matching.
- Analyzing thousands of email a month, analysis continues in real-time.
- Results are presented in a simple form in order to provide facts and real examples in order to track efficiency with personal feedback.
Monuta will be provided with direct and factual insight into the customer service efficiency. Managers and team-leaders will be able to structural improve customer support.